Bill Passage To Hold Service Providers More Accountable – SERVICOM Boss

The National Coordinator of Service Compact to all Nigerians (SERVICOM), Mrs Nnnenna Akajemeli, has called for a strong partnership with the leaders of the National Assembly so as to fast track in the passage of the Agency’s bill.

Akajemeli made the call when she paid a courtesy call on the Chairman of the Committee on Governmental Affairs at the National Assembly complex build Abuja,Hon. Abdullahi Aliyu Ahmed, according to a statement issued by Mrs Henrietta Okokon, Public Awareness Manager of SERVICOM.

She expressed optimism that once the Bill is passed into law, it would hold service providers more accountable to the Nigerian citizens and make governance more realistic.

The Bill tagged the SERVICE COMPACT MANAGEMENT BILL 2020 according to her, when passed, will bring the initiative for improved service delivery within the requirement of Nigeria’s international obligation as approved by former President Muhammadu Buhari under Commitment “16” of Nigeria’s Open Government Partnership.

“The bill will also provide for a legal/legislative foundation for the continued operation of the initiative as well as give SERVICOM the “legal teeth” to compel compliance with the provisions of the law and sanction non-compliance as provided for in the Bill.

“In addition, the bill will provide an avenue for citizens to demand and receive improved services as well as provide useful feedback for remediation of service failure whenever it occurs. ”

The SERVICOM Boss said the bill would save the nations billions of Naira in the opportunity cost of service failures, inefficient service delivery and poor customer/citizens’ satisfaction.

“Once the Bill is passed, it will hold service providers more accountable to the Nigerian citizens and make governance more realistic.

In his response, Hon. Abdullahi Aliyu Ahmed, said that the leadership of the Committee would work closely with the SERVICOM Presidency to ensure that Nigerians are given top priority in the area of quality service delivery they deserve.

The Chairman, nevertheless, appreciated the management of SERVICOM under the leadership of Mrs Akajemeli for the assessment reports the agency had so far carried out in MDAs.

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