SERVICOM Coordinator Commends Petroleum Regulatory Commission For Launching Its Service Charter

 

The National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli, has commended the efforts of the Nigerian Petroleum Regulatory Commission (NUPRC) as the agency has automated its service Charter to the Nigerian citizens.

Henrietta Okokon Public Awareness Manager SERVICOM, in a statement said Akajemeli made the commendation during the Service Charter Launch at the commission’s office on Monday in Abuja.

Speaking at the event, the SERVICOM Coordinator said the official launch of NUPRC’s Service Charter marks a significant step towards service improvement by the commission.

According to her, the implementation of the Service Charter would determine how well the commission is positioned to improve on the services provided to its customers.

“The Service Charter is short publication that describes the service experience that can be expected from an organisation.

“It serves as an operational and performance enhancement tool that enshrines the trust between service providers and service takers”.

She explained further that the Service Charter contains realistic and measurable standards such as key services and standards of the commission.

She said government could deliver effective services when there is accountability between citizens and their leaders which is a multidimensional chain of relationship that links policy makers, service providers and customers.

On the part of SERVICOM assessment, Akajemeli said the agency’s measure of excellence lies in MDAs delivering customer focused services, adding that the Service Charter is the operational tool to drive performance improvements.

“The SERVICOM office believes that if the service standards stated in the Charter are implemented, monitored and performance is reported, the commission would be repositioned to function optimally thereby ensuring that all customers are served right.

She, however, advised the commission that achieving excellence service in NUPRC can only be enhanced through proactive planning and focusing on ways of improving the quality of what it does at every level within its mandates.

In his welcome address, the Commissions Chief Executive, Engineer Gbenga Komolafe, said the launch of the Service Charter is a milestone for the oil and gas industry as it would entrench the culture of service in NUPRC.

He said the Service Charter would stimulate mechanisms that are accountable, enterprising, professional, and transparent to the citizens.

“We would not only meet the expectations of our teeming customers but we would exceed the expectations through our exceptional services rendered to the Nigerian citizens, ” he added.

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